Automotive After-Sales Customer Advisor (M/F) - Apprenticeship
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Job Description
Join Volkswagen Group France Academy as an Automotive After-Sales Customer Advisor Apprentice!
Do you have a passion for automotive and customer service? As an After-Sales Customer Advisor, you will be the key link between the workshop and clients, ensuring high service quality and customer satisfaction.
What we offer:
- A 12-month paid apprenticeship program combining 70% hands-on dealership experience with 30% training at VGF Academy.
- Certification: RNCP Title "TFP After-Sales Receptionist for Light Vehicles" plus Volkswagen Group France operational certification via LEMA+.
- Dedicated mentorship from a VGF Academy instructor and an in-dealership tutor.
- Great career prospects within Volkswagen Group's extensive network.
Your role:
- Welcome clients and analyze their after-sales needs.
- Manage vehicle reception and delivery.
- Explain technical work and prepare estimates.
- Coordinate communication between clients and workshops.
- Monitor cases to ensure excellent service quality.
Your profile:
- Holder of CAP, Bac Pro, Bac or BTS diploma, preferably automotive or client relations related.
- Driving license or in progress.
- Organized, rigorous, team player with strong customer contact skills and eagerness to learn.
Join the leading automobile importer in France and accelerate your career in a dynamic, supportive environment! 🚗💼
Volkswagen (Volkswagen Group France)
🚗 Passionate about automotive and client service? Join Volkswagen Group France Academy as an Automotive After-Sales Customer Advisor apprentice! This 12-month paid apprenticeship mixes hands-on experience and professional training, delivering recognized certification and excellent career prospects in a top French automotive group. Work with leading brands, learn from experienced mentors, and become the trusted link between clients and workshops. Start your promising career with us today! 🎓🔧
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.