Automotive After-Sales Customer Advisor (M/F) - Apprenticeship (Based in Ambérieu-en-Bugey)

Join Volkswagen Group France Academy as an Automotive After-Sales Customer Advisor in a paid apprenticeship program!

Are you passionate about cars and customer service? This role puts you at the heart of the relationship between the workshop and clients, focusing on quality service and customer satisfaction. You'll work with prestigious brands like Volkswagen, Škoda, SEAT, CUPRA, and Audi.

What you will do:

• Welcome customers and analyze their after-sales needs
• Manage vehicle reception and delivery
• Explain technical interventions and provide quotes
• Coordinate communication between the customer and the workshop
• Follow up on service cases to ensure a superior customer experience

Training & Career:

• 12-month program with 70% practical experience in a dealership and 30% classroom training
• Earn a professional title recognized in the automotive industry
• Benefit from mentorship by an expert tutor and academy trainer

Profile:

• Holder of Bac Pro, Bac, or BTS diploma, preferably in automotive, technical, or customer relation fields
• Driving license or in process of obtaining
• Customer-oriented, organized, team player eager to learn

Advantages:

• Paid apprenticeship
• High employment rate after completion
• Strong career prospects in an evolving and dynamic sector

Embark on a rewarding journey at Volkswagen Group France, the leading automotive importer with over 700 distributors and 800 service sites across France. Your passion meets opportunity here!