Automotive After-Sales Customer Advisor (M/F) - Apprenticeship (Based in Ambérieu-en-Bugey)
Expected salary range
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Job Description
Join the Volkswagen Group France Academy as an Automotive After-Sales Customer Advisor in a paid 12-month apprenticeship!
Be the vital link between the workshop and customers by managing vehicle maintenance and repair follow-ups. This role offers hands-on experience with top automotive brands like Volkswagen, Škoda, SEAT, CUPRA, and Audi.
What you'll do:
- Welcome and understand customer after-sales needs
- Organize vehicle reception and delivery
- Explain technical interventions and prepare quotes
- Coordinate between customers and workshop
- Ensure quality service and customer satisfaction
Why apply?
- 70% dealership experience / 30% academy training
- Earn a recognized professional certification (RNCP title)
- Get support from dedicated trainers and mentors
- Benefit from career opportunities across 800 service sites nationwide
Profile:
- Diploma level Bac Pro, Bac or BTS in automotive, technical or customer relations fields
- Driver’s license obtained or in progress
- Strong customer service skills and team spirit
Come live your passion for cars and grow with the market leader in France's automotive sector!
Volkswagen (Volkswagen Group France)
🚗 Kickstart your career with a paid apprenticeship at Volkswagen Group France Academy! Gain hands-on experience as an After-Sales Customer Advisor with premium brands. Enjoy professional certification, mentorship, and excellent career prospects. If you love cars and customer service, this is your opportunity! 🌟
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.