After-Sales Customer Advisor Automotive (M/F) - Apprenticeship (Based in Ambérieu-en-Bugey)
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Job Description
Join Us as an After-Sales Customer Advisor Automotive!
Are you passionate about cars and customer service? Step into a pivotal role where you connect customers with workshop expertise, ensuring top-quality service and satisfaction. Join the Volkswagen Group France Academy for a paid apprenticeship program called "Technician Expert Automotive", training you across renowned brands like Volkswagen, Škoda, SEAT, CUPRA, and Audi.
Your Role:
- Be the key contact for customers regarding vehicle maintenance and repair
- Manage vehicle reception and return
- Explain technical interventions and create quotes
- Coordinate between clients and the workshop
- Ensure service quality and follow-up
What We Offer:
- 12 months apprenticeship with 70% practical experience in our dealership and 30% training at VGF Academy
- Certification with RNCP title "TFP Receptionist After-Sales Light Vehicle" plus operational certification via Volkswagen Group France
- Personalized guidance from expert trainers and tutors
Your Profile:
- Holder of Bac Pro, Bac or BTS diploma, ideally in automotive, technical or customer relations
- Driving license or in progress
- Organized, rigorous, team player with excellent customer interaction skills
Growth & Career: Benefit from a high employment rate post-training and promising career opportunities within a leading automotive group.
Embrace a rewarding career in a dynamic, evolving field with the support of a top-tier team. Welcome aboard!
Volkswagen Group France Academy
🚗 Passionate about cars and helping customers? Join Volkswagen Group France Academy for a paid 12-month apprenticeship as an After-Sales Customer Advisor! Gain hands-on experience with top automotive brands, enjoy personalized mentorship, and achieve recognized certifications. Perfect for motivated individuals with a diploma in automotive or customer service who wish to launch a promising career in the automotive after-sales field. Don't miss this opportunity to grow with a leader in the industry! 🌟
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.