Automotive After-Sales Customer Advisor (M/F) - Apprenticeship (Based in Ambérieu-En-Bugey)

Are you passionate about cars and customer service? Join the Volkswagen Group France Academy's paid apprenticeship "Automotive Expert Technician" program and work with renowned brands like Volkswagen, Škoda, SEAT, CUPRA, and Audi. As an Automotive After-Sales Customer Advisor, you'll be the key link between customers and the workshop, ensuring service quality and customer satisfaction. This 12-month apprenticeship combines hands-on experience (70%) at a dealership and training (30%) at VGF Academy. Enjoy personalized mentoring, a recognized professional certification, and strong career prospects in the automotive industry.

Key Responsibilities:

• Welcome clients and assess their after-sales needs
• Manage vehicle reception and return
• Explain technical interventions and prepare estimates
• Coordinate between clients and workshops
• Track cases and maintain service quality

Ideal Candidate:

• Holds or is pursuing a Bac Pro, Bac, or BTS diploma, preferably in automotive, technical, or customer relations
• Has or is obtaining a driving license
• Customer-focused, organized, rigorous, and a team player

Start your career with top automotive brands in France and enjoy a structured, evolving role with high employment prospects post-training. Join us and turn your passion into profession!